Energy logger BLUE v2

(BPL-610)

Frequently asked questions

Connection issues

This is most commonly caused by your phone being out of bluetooth range of the logger device. To confirm this, please try connecting while standing next to the device.
  
Please note that once data has been downloaded, you can view it at any time in offline mode.

If you are using an Android phone (using EDR bluetooth technology), you may not be paired with the logger device. Please confirm pairing in the bluetooth settings. iOS devices use BLE bluetooth technology and do not require pairing.

If you are using an iOS phone, the app may also not have bluetooth permissions.
Permission settings can be viewed and changed in the "Energy Logger BLUE" tab of the settings app..

This is most commonly caused by your phone being out of bluetooth range of the logger device. To confirm this, please try connecting while standing next to the device.

The logger device may also already be connected to a different device. The logger device supports only one simultaneous connection.
Please check if the blue LED labeled "Bluetooth" is lit on the logger device, indicating it is connected to a device.

Functionality

You can find out more by first pressing the (i) button in the bottom bar when on the Dashboard screen and then tapping the widget you want to know more about.

If a widget greyed out it means it is unavailable.
They may be unavailable because:

- The widget is only available in online mode.
- The widget has no funcitonality in your region or on your Smart Meter version
(e.g. Luxembourg does not have variable energy tariffs).
- The widget is tied to a particular meter which is not available (e.g. the gas meter).

Tariff states are included in the P1 messages the logger receives.

You can change the price per kWh/m3 per tariff in the cost settings accessed though the menu on the top right of the screen. You can also change the CO2 equivallents to ones suitable to your provider.

Get periodic updates and free resources.

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